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Re-trigger failed process instances

You can re-trigger process instances that failed on the system side because, for example, services that a data flow requires for execution are not available. You are notified by e-mail if a process instance failed.

Alternatively, enable Re-trigger instances failed on system side to automatically re-trigger a process instance based on the same data when the system is available again and Process Governance is restarted (Application launcher Application launcher > Administration ARIS Administration > Configuration Configuration > Process Governance > Infrastructure). By default, it is disabled. For detailed information, refer to Customize infrastructure settings.

Procedure. Procedure

  1. Click Application launcher Application launcher > Administration Administration.

  2. Click Process administration Process administration.

  3. Click Instances. The list of process instances is displayed.

  4. Click Filter Filter, select the filter Status and the status FAILED.

  5. Click Apply filter. The list of failed process instances is displayed.

    Alternatively, you filter process instances with the filter ID by entering the ID of the failed process instance, which you received in the notification.

  6. Move the mouse pointer over the process instance you want to correct. The buttons of the available functions are displayed.

  7. Click Display process instance Display process instance. The instance is displayed.

  8. Click Console to obtain further information on why the instance failed.

  9. Click Re-trigger process instance/Reset and retry Re-trigger process instance. This button is available only if the instance has the Failed status.

The process instance is re-triggered and set to the Running status if the execution was successful this time.