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Create issue

You can generate an issue to identify and monitor a problem. Issue Management enables processes and objects, such as risks, controls, and policy roll-outs, to be combined in an issue across different contexts, so that it can refer to different situations or assigned tasks. You can create for a database item, for a task item or, or independently of an element. For detailed information, such as workflow, example scenario, roles, refer to Issue Management in ARIS Risk and Compliance online help.

Prerequisites

You have the required privileges in ARIS, for example, the license privileges ARIS Connect Viewer or ARIS Connect Designer.

Procedure. Procedure

    Create issue dependent on an object

    1. To create an issue for a database item, open the relevant fact sheet in Published content Published content (Application launcher Application launcher > Published content Published content), then click More More > Create issue Create issue.

      To create an issue for a a task item, open the relevant task in My GRC tasks My GRC tasks (Application launcher Application launcher > Quick access), then click My issues/Manage issues Manage issues > Create issue Create issue.

    2. The issue form is displayed and the item from which you started the issue creation is automatically assigned as relevant object.

    3. Proceed with step 3 of the procedure below.

    Create issue independent on an object

    1. Click Application launcher Application launcher > Quick access > My issues/Manage issues My issues.

    2. Click Create issue. The issue form is displayed.

    3. Edit the optional fields, for example, describe the problem and assign documents with further information.

    4. If you want to assign the issue owner later, keep the In preparation status. If you change the status to Registered, assign an issue owner.

      1. In the Owner row, click Remove Assign. The list of assignable users opens.

      2. Enable the check boxes of the relevant users.

      3. Click Assign.

    5. Click Save Save.

    The issue is generated.

    Open the My issues/Manage issues My issues list (Application launcher Application launcher > Quick access) to view it. Here, you can complete editing your issue. As soon as the creator status Registered is saved, the issue owners receive a notification, and the issue is displayed in their My GRC tasks My GRC tasks.