Report: CXM - Analyze customer experience
Use
This report provides the answers to the following questions and provides a general overview:
Which business drivers influenced the journey?
How happy is the customer?
Which customer touchpoints are critical?
Overview of risks and initiatives.
The report provides various parameters allowing customizing without changing the report code.
Output
Generates the CMX_ANALYZE_CUSTOMER_EXPERIENCE.XML file. The Get a general overview document is stored in this subfolder: ARIS document storage/Dashboarding/<database name; default=United Motor Group>/ CXM .
The report result is used as input for the CXM - Analyze customer experience data feed. This data feed is related to the Customer experience and Customer journey map dashboards.
Context
Database